Refund & Return Policy
Refund & Return Policy
At GroomLift, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Window
We offer a 14-day return and exchange period from the date your order is delivered.
- Customers requesting a refund are responsible for return shipping costs.
- Exchanges and store credit options are available for eligible items.
How to Request a Return
To initiate a return, please contact us within 48 hours of receiving your order at:
Email: support@groomlift.store
Please include:
- Your order number
- Your full name
- A brief explanation of the reason for return
Once your request is approved, we will provide return instructions. Returns sent without prior authorization may not be accepted.
Returns requested more than 14 days after delivery cannot be accepted.
Return Conditions
To qualify for a return, items must be:
- Unused and in original condition
- Free from damage, stains, odors, or signs of wear
- Returned with all original packaging and accessories
- Accompanied by proof of purchase
Items that do not meet these requirements may be refused or returned at the customer's expense.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
Open Parcel Inspection
For your peace of mind, GroomLift offers an Open Parcel / Check Before Payment option where available through our delivery partners.
Customers are encouraged to inspect their order at the time of delivery before accepting the parcel. Any visible issues, missing items, or incorrect products should be reported immediately to the courier and to GroomLift.
Once a parcel has been accepted without reporting any visible issues, claims relating to missing products, incorrect items, or physical damage may be subject to additional verification before approval.
If you receive a damaged, defective, or incorrect item, notify us within 2 business days of delivery by emailing support@groomlift.store with photos of the issue so we can resolve it promptly.
Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or clearance items discounted by 20% or more
- Gift boxes and personalized products
- Custom-made or customized items
- Products showing signs of use, wear, or damage caused after delivery
Exchanges & Store Credit
Once your returned item has been received and inspected, you may choose:
- A replacement item (subject to availability), or
- Store credit equal to the value of the returned item
Refunds
Approved refunds will be issued to the original payment method used during purchase.
Please allow 3–7 business days for the refund to appear in your account after the returned item has been inspected and approved.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Email: support@groomlift.store
We appreciate your trust in GroomLift and are committed to providing a premium shopping experience.